Shipping FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take?
In-Stock Products For US Customers, most orders placed before 1pm local time will ship from our warehouse the same business day.  Orders placed after 1pm l...
Sat, 16 May, 2020 at 3:55 PM
Is the delivery time flexible?
Not generally.  We understand that you might not always be available at the scheduled time for delivery generated by us.    In many cases, the driver will l...
Sat, 16 May, 2020 at 4:07 PM
Does RV Part Shop ship Internationally?
We ship worldwide only from our Canadian site at https://rvpartshop.ca .  Because we do not have currently have live international shipping calculation avai...
Sat, 16 May, 2020 at 10:06 PM
I didn't get what I ordered, What should I do?
If you received what you believe is the wrong item, please submit a ticket using the link above.  Identify the country/website and the order reference (numb...
Sat, 16 May, 2020 at 10:28 PM
What are your Shipping Policies, Services and Standards?
Free Shipping Offer Orders qualify for our Free Shipping Offer only if the total value of items on a single order exceeds $99.00 before taxes. Multiple ord...
Tue, 17 Mar, 2020 at 7:16 PM
What Carriers do you use?
In Canada, we ship most courier shipments via Purolator Ground.  A small number of shipments are sent via Fedex Ground or Canada Post.  For LTL Freight ship...
Sat, 16 May, 2020 at 10:38 PM
Can we ship to PO Boxes/Rural Route Numbers?
In Canada, we can ship only to street addresses, not post office boxes or Rural Route numbers used exclusively by Canada Post.  If an order is submitted usi...
Sat, 16 May, 2020 at 10:46 PM
Why did I only receive part of my order?
In most cases, this is because items in your order were shipped from different warehouses and there is a difference in the time-in-transit.  So likely the r...
Sat, 14 Mar, 2020 at 1:35 PM