FAQs

Frequently Asked Questions about RV Part Shop and our products and services

Who is RV Part Shop?
We are an e-commerce retailer specializing in parts and accessories for owners of motorhomes, travel trailers, fifth wheels, truck campers, pop-up trailers,...
Sat, 16 May, 2020 at 2:45 PM
My Account
How do I create an account?      Canadian Customers Click Here and USA Customers Click Here for the Account Login Page. Simply follow the prompts to compl...
Sat, 16 May, 2020 at 3:12 PM
How do I retrieve a copy of my invoice?
First, check your email.  Some of the emails we sent you related to the progress of your order have a PDF copy of the invoice attached to them. If you a...
Sat, 16 May, 2020 at 9:58 PM
Prices and Billing
Do I have to pay sales tax?     All Canadian customers are required to pay Harmonized Sales Tax (HST) or Goods and Services Tax (GST), depending on the pr...
Sat, 16 May, 2020 at 3:17 PM
How can I contact You?
CONTACT INFORMATION Toll Free Phone/Fax (Canada): 877-607-4446 Toll Free Phone/Fax (USA): 877-223-0343 Local/International Phone: +1 705 725 1112 To ...
Sat, 16 May, 2020 at 3:31 PM
Where are you located?
Our head office is in Midland ON Canada and we have a US registered address in Wilmington DE.  Canadian and US domestic shipments originate from one of 12 w...
Sat, 16 May, 2020 at 3:37 PM
Can I return my order?
Absolutely, we want our customers to have complete confidence that they only need to purchase products that they are able to use.  We do have a few conditio...
Tue, 17 Mar, 2020 at 6:45 PM
What Payment Methods Do You Offer?
For credit cards, we accept Visa, Mastercard and Discover.  We offer Paypal as a payment option as well.  Customers wishing to use American Express cards to...
Sat, 16 May, 2020 at 3:53 PM
What is a Ticket?
A Ticket is simply a consolidated record of our interaction with you on a particular issue.  Whether you contact us by phone, email, social media or from a ...
Thu, 21 May, 2020 at 9:48 AM