Free Shipping Offer
Orders qualify for our Free Shipping Offer only if the total value of items on a single order exceeds $99.00 before taxes. Multiple orders to the same address must each exceed the $99.00 threshold to qualify for free shipping. All free shipping items include shipment ONLY via an economy Ground Service of our choosing, with a delivery standard of 1 to 9 days. You may have the option of a paid upgrade to a higher level of service if delivery is required in a shorter time frame.
Tailgate Charges levied by carriers for delivery of LTL Transport shipments to residences or other locations without a dock or forklift truck are not included in the free shipping service and are the responsibility of the customer.
Orders shipping outside Canada or the USA or to destinations in Hawaii, Alaska, the Northwest Territories, Nunavut, and the Yukon Territory do not qualify for the Free Shipping Offer.
Items shipped free and subsequently returned will be subject to a restocking charge equivalent to the value of the outbound shipping, In this case, customers are also responsible for return shipping costs. This does not apply in cases where the product is defective on arrival or if we have made a material error in fulfilling your order.
General Shipping Standards
Current shipping lead times are detailed on each product page and are based on the location of stocked items. In the vast majority of cases, we are able to ship in-stock products the next business day for orders placed before 2 pm Eastern time Monday through Thursday and before noon on Sunday for Monday delivery. Any items displaying shipping lead times greater than 1-2 Business Days will ship in the time frame indicated.
Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment.
Special Order Items average a shipping lead time of about four to six weeks.
If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping, subject to a recalculation of the shipping charges if the total product value falls below the $99.00 free shipping threshold.
Special Order Products
Special Order products are defined as items that are not normally stocked by us and must be obtained direct from the manufacturer. Please confirm that the shipping lead time for any special order products (generally about four to six weeks) meets your scheduling needs (if any) as Special Order Product orders cannot be cancelled after they have been placed with the manufacturer. (For more detail, see our "Can I Return My Order" article.)
Credit Card Charging Policy
Our policy is to charge the amount of your purchase with your credit card issuer at the time of order so it can be released to our internal systems for processing. This may be a day or two in advance of shipping the product (or more, if the product is back ordered.)
In the case of special orders, prepayment is required regardless of our lead time to ship (Returns Policy/Special Order Products below.)
We ship RV Parts daily across all of Canada from nine different warehouses. Most items ship via Courier. We can ship to PO Boxes, but there may be a delay in processing. We also ship items that exceed courier size/weight limits via LTL truck freight. Shipments to customers in areas not served by courier may be held at the closest courier depot or agent, requiring customer pickup. Canadian customers are charged GST or HST on all purchases. Quebec customers are also charged QST.
Orders from US customers are shipped from one of nineteen warehouses nationwide, picked from one of the largest parts inventories in the country. For courier shipments, we use USPS or UPS and LTL Freight services are used for items exceeding UPS size/weight limits. Since all shipments to US customers are domestic, no brokerage, customs or duties apply. US customers are responsible for any applicable sales and use taxes.
International shipments originate from our Canadian location. For courier shipments, Canada Post and UPS shipping services are available. We can also arrange express air or ocean freight shipping methods for items exceeding courier shipping size/weight limits. Customers outside of Canada and the US are responsible for any applicable customs clearance costs, duties and local taxes.