Absolutely, we want our customers to have complete confidence that they only need to purchase products that they are able to use. We do have a few conditions, though, to protect us and all of our customers. Here is our complete returns policy:
General Returns Policy
Your satisfaction is our highest priority. If you are not 100% satisfied with your order, you may return your order to our warehouse.
Within 30 days of receipt for a full credit of the amount paid for the merchandise plus applicable taxes. Items returned must be unused, undamaged, resalable, with the original packaging, and complete with all included parts in order to be eligible for a refund. You may be assessed a charge for missing packaging or parts that will be deducted from your refund.
Returned items that were originally shipped free of charge are subject to a deduction of outbound (and return, if paid by RV Part Shop) shipping charges from any refunds issued unless we have made a material error in the processing of the order. In some rare cases, we also reserve the right to apply a further restocking fee totaling up to 30% of the amount paid for returned items or canceled orders to offset order processing and handling costs. You will be advised on any such fees prior to making your return so that you can decide whether you still want to return the item or keep it.
PARTS THAT HAVE BEEN INSTALLED OR USED IN ANY WAY CANNOT BE RETURNED FOR REFUND.
Do not request return authorization for any such items. All returns are inspected upon receipt at the warehouse and credits will be disallowed for any item found to have been used, installed, or in other than re-saleable condition. In these cases, the customer is responsible for paying return shipping prior to the return of the items.
Installed items that are defective are excepted and may be eligible for exchange with a new part. RV Part Shop is happy to assist customers in obtaining replacement parts where possible. In some cases, our manufacturers have chosen to handle warranty and defective item claims directly with the customer.
Refunds are issued only back in the same manner as the original payment was made.
For the fastest service, if you wish to return a product, please use the "Easy Returns" link in the "Help" menu on the top right of the desktop screen
or use the "Hamburger Menu"
to open up the left column menu on mobile for the "Easy Returns Link
Follow the Prompts to Initiate a Return
Find the order you want to return items from, check the box on the left to display the products on the order, select the products you want to return, and click on the Return Selected Products button:
A window will pop up where you can specify
- the type of return
- the reason you are returning the item(s)
- the quantity you want to return
- the warehouse you would like to return the item to
When you have completed this form, clock on Submit to send the return request to us.
You can also contact us to obtain a Returned Merchandise Authorization (RMA) number. We will need your original order number and information on which items you wish to return from that order. We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.
DO NOT return any item purchased unless you have received and applied the RMA label to your return shipment as it will delay or void your refund.
Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible on the site to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear. . If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.
If you have any questions as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.
Special Order Products
We do not accept returns on special orders, non-stocked products, obsolete items or custom orders. If you are ordering a custom product, please contact our parts experts prior to placing the order with our supplier for help to ensure that you are ordering the correct item for your application. Once you have confirmed your desire to order the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.
Generators may not be returned if the gas or oil reservoirs have been filled. Customers must deal directly with generator manufacturers for warranty or service issues.
Chemicals and Adhesives
Certain Chemicals, liquids, and adhesives are not returnable. These will be identified as non-returnable on the product page so you will be aware before you purchase.
Books, Computer Software/Directories & Personal Items
For copyright and health & safety reasons, we cannot accept returns of any copyrighted material, personal hygiene consumables or other personal items. Parts for sewage handling, including hoses, fittings, portable tanks, etc. are not returnable if they have been used.
Where do I Send My Return To?
Returns should be sent to the address provided to you in the manner instructed by your customer service representative at the time your RMA# is provided to you. All returns must have the RMA# clearly marked on the package label or be writing on the box.
Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you. All related shipping charges will be payable by the buyer.
For any further information required, our Customer Service Department can be contacted at 705-725-1112 or create a ticket using the "New Support Ticket" above.
Nationwide RV Service
Local customers consistently tell us that we're the best place for owners of RVs to purchase parts. We are a proud member of the RV industry because we serve customers across the country and even internationally.
We operate two sites to serve customers: www.rvpartshop.com serves customers in the USA from sixteen different warehouses. Canadian and international customers can purchase parts at www.rvpartshop.ca, which supplies our customers from seven warehouses across Canada including to RV owners in Calgary for RV parts. Travel trailer owners shop with us to get Edmonton RV parts. We're also trusted as the best source for RV accessories in Edmonton customers and RV Parts in Calgary. Closer to home, local camping enthusiasts shop here for their RVs in Barrie.
Even though we might be far away, we are trusted by customers for RV Parts in Kelowna. RV Part Shop also enjoys the confidence of customers looking for camping, outdoor and RV supplies in Edmonton. We're actually one of the top RV stores in Calgary and also a preferred RV store in Edmonton.
Customers looking for used RV parts in Edmonton shop with us. We offer the most economical alternative to save you money when used parts are not available. Searching for RV wreckers in Ontario? Call us, we will get you just the part you need, clean, shiny and guaranteed not to fail.
Good used RV parts in Canada are sometimes hard to find because RVs are difficult and costly to disassemble. Don't worry, though, we always have lots of stock of the most popular items. We can also access over 2,000,000 RV parts directly from RV Manufacturers on your behalf, often with a quick turnaround.
If you're searching for used trailer parts in Ontario, don't look for young farts with RV Parts, RV Part Shop is the better alternative.
RV Products and Services We Offer
We have the most comprehensive parts and accessories selection for your RV online. We combine that with exceptional customer service, fast free shipping, and easy returns.
Our RV parts catalog online is a great way to browse all the great products we carry. You can review our product selection quickly and easily in a digital book format. It is an RV superstore catalogue, the most comprehensive and informative in the industry. If you are looking for a travel trailer parts catalog, it is well worth checking out.
We are also an RV parts wholesale supplier, offering our RV and Camping Industry Partner program. This program is available to qualified mobile RV repair shops, RV dealers, campgrounds, and RV parks. We have RV supplies for resale or RV repair at additional discounts for those businesses.
If you are looking for trailer part in Canada or the USA, RV Part Shop is the place to shop. If you are looking for class A motorhome parts, RV Part Shop offers the widest selection of products for your needs. We also carry the trailer accessories you need to enjoy your time in the outdoors.
If you have something smaller, We've got what you need in Coleman trailer parts. We also serve owners of Fleetwood RV vehicles, Jayco trailers and camping trailer accessories.
For family camping, we have a complete supply of pop up trailer parts. We also carry tent trailer accessories and parts for your pop-up camper too.
Our sale items include the best items of RV surplus in the USA and Canada. We ship our parts and accessories from a large network of 23 RV warehouses continent-wide. If you're looking for "RV parts near me" online, we're almost in your neighborhood.