To see the status of your order, log in to your "My Account" page on our site.  To do that first log in to the account by clicking on the "Login" button on the top right of any page and the entering your email address and password in the "Already Registered" section.

Login

If you placed a phone order and a password was created for you, or if you have simply forgotten your password, click on the "Forgot Your Password?" Link in the same panel, enter the email address you used when registering, and a password reset email will be sent to you.


Once you are logged in, you will see your name to the left of the "Account" link.  Hover over that link and click on the "My Account" option in the drop-down menu.

This will open the "My Account" page and provide you several options to manage your account:


My Account

 

Click on the Order History and Details link to view your orders.  Find the line containing the order that you want information on:



Click on order reference link on the left of the line or the "Details" button on the right.  The details of that order will expand at the bottom of the page.  Here, you can Download your invoice as a PDF File or Follow your order's status step-by-Step or Reorder the same items:Order Status


Scroll down to the bottom of the page to find your Parcel Tracking information.  Clicking on the tracking number will take you to the carrier's tracking page so you can see the status of your shipment.


Tracking


If you have any trouble checking the status of your order of finding the tracking information for your parcel(s), please contact us.